December 21, 2021

    New Feature: My Activity

    We’ve released an awesome new feature this week that will allow your attendees to view a list of the actions they took while exploring your event.

    Attendees can access this information by navigating to a new My Activity tab in their profile. This tab displays all actions they have taken during the event and the date and time they took those actions.

    For more information about this new feature and how to enable it for your next event, check out our help center documentation.

    December 16, 2021

      Feature Update: Click Reports

      We’ve added two new reports to our Users Dashboard, which will help you understand what users are clicking on when they visit your event.

      Button Clicks

      This new report allows you to see every time a user clicks a button that directs them from one URL to another. This report includes the date/time of the click, as well as the originating URL (the page the button appears on) and the target URL (the page the button directs the user to). If a user clicks the same button multiple times, each click will be recorded as a separate row in this report.

      Event Click Summary

      With the new Event Click Summary report, you can track the total and unique numbers of buttons click on each of your event pages. This report helps you discover which pages are seeing the most click traffic from your event attendees.

      To access these new reports, log in to the Events Builder and use the left menu to go to Analytics > Users. Use the lower jump menu to navigate directly to each report. For more information about these new reports, as well as the rest of our user reports, check out our help documentation.

      November 10, 2021

        Feature Update: Polls

        We’ve improved our polling feature, making it easier for you to interact with session attendees and gauge their opinions and knowledge during your sessions. Moderators, speakers, and event owners can now create polls from the chat sidebar on session theater pages. As with our previous polling feature, polls can be pushed live immediately or scheduled to appear at a specific date/time. When a poll is published, it will appear to all session attendees in the chat sidebar. Once attendees answer a poll, they will be able to see the aggregated responses of all other attendees.

        For more information about this new polls functionality, check out our help center documentation.

        October 28, 2021

          Feature Update: Broadcast Notifications

          In the next few days, you’ll see a new version of our Broadcast Notifications creator. Not only will this tool have a cleaner and more intuitive workflow, but it will also allow you to target notifications to a specific user / group of users based on roles, permissions, sessions, or emails. Additionally, you will be able to set the delivery option for your notification: normal, important, or urgent.

          As soon as this feature is live, our help center will be updated to explain all aspects of this improved feature.

          October 20, 2021

            New and Improved Features

            We’ve released two awesome new features this week and wanted to give you a sneak peak for more new features coming your way in the next few weeks!

            Roundtables: Upgrade/Downgrade Meeting Participants

            We’ve added a new feature to Roundtables and Boardrooms that are powered by the Social27 meeting provider. Now, while a meeting is taking place, meeting hosts can access a Requests tab to “upgrade” meeting viewers (attendees who are observing but cannot be seen or heard by other attendees) to participants (who can be seen and heard by all attendees). This new feature works in the other direction as well, allowing hosts to “downgrade” meeting participants to viewers.

            Check out our help documentation for a full explanation of this new feature.

            Accept meeting viewer requests to join as meeting participants
            Downgrade meeting participants to meeting viewers

            Sponsor Workspace: Reporting Improvements

            Our improved and enhanced Sponsor Workspace Dashboard is now live! The Dashboard is easy and intuitive to navigate, includes improved data visualizations, and features a new sponsored meeting report. Additionally, all field names in the downloadable reports now match one another, ensuring uniformity across all reports for users who prefer to export their event data.

            Check out our help documentation for a full explanation of these reporting improvements.

            Features Coming Soon

            New Feature: Global Time Zone

            Within the next few weeks, we are introducing the ability for a user to update the time zone that is displayed across the entire event. This will ensure that your attendees won’t miss a second of your event sessions, meetings, and Happy Hours. Stay tuned for additional information and documentation about this feature!

            New Feature: Chat Flagging

            To ensure that all events hosted by Social27 are safe and inclusive spaces and adhere to the communication policies set by event organizers, we will be rolling out the ability for users to flag chats that they deem to be inappropriate, offensive, or abusive. Event moderators are then able to review flagged chats and remove them from the platform if necessary. You can find more information about this new feature by checking out our help documentation.

            October 13, 2021

              New Custom Feature: Hybrid Sessions

              At Social27, our goal is to ensure that your virtual events are able to seamlessly integrate with your in-person events for a hybrid experience.

              Our latest addition to this feature set allows both in-person and remote participants to attend a session at the same time. During these sessions, both in-person and remote attendees can access the session’s Chat and Moderated Q&A features, session details, downloadable content, and speaker information – while allowing in-person attendees to toggle off the audio of their video stream. This toggle ensures that the audio from the virtual experience does not interfere with the in person experience. Additionally, we’ve updated our Session Analytics to capture whether each attendee is in-person or remote, giving the event owners invaluable insights into their session attendance. This hybrid experience allows all attendees to engage with one another and with the session speakers, regardless of their physical location.

              If you’re interested in creating a similar hybrid experience for your event, please reach out to your CSM!

              Remote Attendee View

              Access to session player, session details, speaker information, Chat/Moderated Q&A, and downloadable content

              In-Person Attendee View

              Access to session details, speaker information, Chat/Moderated Q&A, and downloadable content

              September 28, 2021

                Reporting Update: Sessions

                Next week, the Sessions download reports will be updated as part of our report uniformity efforts. These changes are minor and will only reflect in the downloadable versions of the Sessions reports. These updates include:

                • Field names that appear in multiple reports will be the same in every report (e.g., every report will refer to Session Name, not Session Title)
                • Fields that appear in multiple reports will always appear in the same order (e.g., Session Name will always appear before Session Code)
                • New fields will be added that reflect new platform functionality (e.g., Department)
                • All Date/Time fields have been split into separate fields for easier filtering

                Check out our Reporting Fields spreadsheet to preview the planned changes.

                September 24, 2021

                  New and Improved Features

                  Sessions Editor

                  Thanks to everyone who gave us feedback about our new Sessions editor. After hearing your thoughts, we made the following improvements to the landing page for this feature:

                  • Added a Classification column that immediately shows you the type of session and whether it is published or unpublished (You can also easily publish/unpublish a session from here.)Added a hover tool tip to display session codes in their entirety (some codes are too long to fit in the Session Code space and are truncated)
                  • Removed the Speakers column and instead added a speaker count to the Session Title section
                  • Improved the Search function
                  • Introduced the ability to set the number of search results per page (appears at the bottom of the page at the end of the search results list)

                  As always, check out our sessions help documentation to see a full overview of this feature, and please keep the feedback coming!

                  Profile Field Management

                  Profile field management is actually a feature that we rolled out several months ago that allows you to set which fields appear on user profiles, as well as which fields can be edited by your users from your event sites. You can find these settings if you navigate to General Settings > Pages > Profile and you can check out our help documentation for this feature here.

                  New Features Coming Soon

                  Stay tuned to see the following new features in the coming weeks/months:

                  If you have any questions about these updates or would like to learn more about the new features coming your way, please reach out to your CSM!

                  September 8, 2021

                    New Feature: Miro Integration

                    Our team has been hard at work building a new streaming tool, Social27 Self Streamer, for sessions. In addition to its other great features, this new streaming tool allows you to integrate the software you use every day into your events.

                    The first of these integrations we’re rolling out is the ability to integrate Miro into your sessions and meetings. Miro is an online interactive whiteboard platform that helps users collaborate, ideate, and strategize. Your event attendees will be able to access Miro in meetings powered by Social27 and sessions powered by Social27 Self Streamer.

                    Stay tuned as we build more integration options that give you the tools you need to make your events more efficient and impactful for your attendees.

                    September 1, 2021

                      Events Builder Update: New and Improved Features

                      We have some fun news! One new feature and two improved features have been rolled out the the Events Builder that will enhance your ability to build and manage your events.


                      We’ve created a new feature for the Events Builder that will enhance your ability to update and customize the look and feel of your event pages: the Theme Designer. Check out the new Theme Designer documentation in our Help Center to learn how to design your event using this new feature.


                      We’ve improved how you create sessions in the Events Builder. This new design is more intuitive and allows you to create sessions quickly and with ease. Check out the new sessions documentation in our Help Center to learn how to create sessions using this improved feature.


                      We’ve updated how you create Playlists in the Events Builder. This new design is more intuitive and allows you to create Playlists quickly and with ease, without first having to add content to the Content Hub. Check out the new Playlist documentation in our Help Center to learn how to create Playlists using this improved feature.