May 27, 2021

    New Feature: Session Restrictions

    We’ve introduced a new feature for sessions: Session Restrictions. This feature gives you even more control over your sessions by allowing you to determine if certain sessions can only be visible to certain user types. For more information about this new feature, check out this Help Center article.

    May 19, 2021

      Fixes and Optimizations

      Reporting & Analytics

      We’ve made a number of updates and improvements to Social27 Analytics — too many to list here! For full documentation on the new and improved reporting, check out our Help Center articles. If you are looking for a quick Analytics overview, check out this article. We’ll continue to add Analytics documentation to our Help Center that will help you navigate through our reports with ease.

      We’ve received many requests for a document that includes all fields that appear in Analytics. In response, we have created this spreadsheet you can reference whenever needed. We will keep this spreadsheet updated as best as we can, but it may not always reflect every field included in reporting, as we are continually updating and improving the data we make available to you!

      April 28, 2021

        Fixes and Optimizations

        Events Builder

        • Registration
          • The Registration page now allows you to blacklist certain email domains to prevent unwanted registrations.
        • Admin
          • Sorting and filtering for the User Management page has been improved.
          • Bulk upload of sessions and sponsors has been improved.
          • The Company field for users and speakers now accommodates the full 200 characters.
        • Pages
          • Multiple pain points surrounding Poster Manager have been remediated, including problems with the bulk upload functionality.
        • Content
          • On the Sessions page, you can now filter sessions by typing an Area of Interest (AOI) in the search bar.
          • Uploading images to Happy Hours has been improved and stabilized.
          • Missing features have been added and pain points remediated for Roundtables and Boardrooms, particularly when creating meetings powered by Social27.
        • Engagement
          • Sub-AOIs now paginate and save correctly on the Areas of Interest page.
          • A new badge, Trophies, which can be awarded to groups, is coming your way in June 2021.
        • Notifications
        • General Settings
          • Page Settings (General Settings > Pages) has been updated for greater functionality and reliability, including the ability to edit sponsor search settings.

        Reporting & Analytics

        • Overall Improvements
          • All reporting labels are being updated for easier readability and understanding, tool tips have been added to help you understand the information you are seeing, and contextual fields, such as User Role, have been added to many reports.
          • Comprehensive documentation that details all updates that have been made to Social27’s reporting is coming soon!
        • Custom Reports Tab
          • This tab no longer appears in the Events Builder. Reach out to your CSM if you have any questions or concerns about the reports that were located in this tab.
        • Downloads Tabs
          • Please note, the Downloads tabs will soon be removed and all reports will be transitioned to the Dashboard tabs. Check out this post for more details.
        • Dashboard
          • The Analytics Dashboard interface update is complete! Take a moment to check out the new and improved look and see what’s happening in your event.
        • Users Dashboard
          • The old Registration by milliseconds report has been improved and moved to a new location. You can now find it by navigating to the first report on the Users tab.
          • The Day Wise First In Last Out report that once appeared on the Downloads tab can now be found on the Users Dashboard tab.
          • The User Connections report that once appeared on the Downloads tab can now be found on the Users Dashboard tab.
        • Sessions Dashboard
          • Use the toggle buttons on the first report in this tab, to view the Top Sessions and Session Attendance reports, which contain all details about the session.
        • Sponsors Dashboard
          • Use the toggle buttons on the first report in this tab, to view the Top Booth Visitors and Total Booth Visitors reports, which contain all details about sponsor booth visitors.

        Attendee Platform

        • Roundtables
          • Attendees can now see a lock icon on Roundtables and Boardrooms that are locked and not allowing additional attendees to join.
        • Hello World! Videos
          • We’ve added a notification informing users if they are using browsers that don’t support video recording and playback. (Google Chrome is the recommended browser for the Social27 platform.)
        • Accessibility
          • We’ve been improving the accessibility of our platform. Full documentation of these improvements is coming soon.
        • Responsive Layout
          • We’ve updated our layout to be more responsive to mobile devices.
        • CEU Credits
          • We’re beginning to introduce functionality that allows you to provide attendees with CEU credits. Contact your CSM for more information.

        April 21, 2021

          Fixes and Optimizations

          Reporting & Analytics

          • Reporting UI Updates
            • Expect to find fewer reports available under the Downloads tabs and all reports under Dashboard tabs. End goal is to remove all reports from Downloads and shift them to Dashboard.
            • Check out the post from April 15 for more details.
          • Survey Report
            • The Survey report has been updated to remove nearly all filters and conditional logic, ensuring no submissions are “cleaned” by the database.

          Events Builder

          • Super User Functionality
            • Super Users can now enforce page restrictions.
          • General Settings Toggles
          • Deleting User Updates
            • Now, when you delete a user, you will see a Delete User pop-up notification.
          • Session Tracks
            • The pain point surrounding the disappearance of session tracks when editing sessions in the Events Builder has been resolved.
          • Speaker and Session AOIs
            • The pain point surrounding the duplication of AOIs on speakers and sessions has been resolved.
          • User Management
          • Scheduled Notifications
          • Poster Page
            • The Poster page and functionality is being updated.

          Attendee Site

          • Roundtables
            • Roundtable functionality is being improved and stabilized including functionality surrounding locked/unlocked meetings, time zone, and Social27 meeting provider stability.

          April 15, 2021

            Changes Coming to Social27’s Downloadable Reports

            Social27’s Analytics Dashboard has a new look and feel. This updated layout is easy to navigate, allowing you to see more information without as much scrolling. The new graphs are more informative and intelligent, and contain highly accurate and informative tool tips.

            In addition to the new Dashboard layout, you’ll now find new locations to download your reports. Previously, the large number of downloadable reports available resulted in confusion, sometimes hindering users from finding the data they need. We have reduced this complexity by limiting the total number of reports, while still ensuring all data you need can be easily found.

            Read More

            April 5, 2021

              Fixes and Optimizations

              Reporting & Analytics

              • New Analytics Design and Layout
                • Social27’s Analytics Dashboard has a new look and feel. This new, efficient layout is easy to navigate and makes better use of screen real estate, allowing you to see more information without as much scrolling.
                • The new graphs are more informative and intelligent, and contain highly accurate and informative tool tips.
              • Registration Report
                • The Registration report is now available as the first report on the Users Dashboard (Analytics > Users > Dashboard).
                • Custom fields, user roles (called User Permissions for clarity), and UTM links are now included in this report.
                • This report is currently available on the Downloads > Custom Reports page, but this page will be phased out soon (see below).
              • Custom Reports
                • You can now find all reports that previously appeared on the Custom Reports page on the Downloads tab of their respective Analytics pages. (i.e., all Custom Reports related to Users can now be found at Analytics > Users > Downloads).
                • Starting next week, some reports will be merged into a single report and, when possible, moved to the appropriate Dashboard page.
                • The Analytics > Custom Reports page will be phased in the near future as reports are moved to the various Downloads pages.

              March 31, 2021

                Fixes and Optimizations

                Attendee Site

                • Roundtables and Boardrooms
                  • You can now create sponsored roundtables and boardrooms without being associated with a booth. (You must first be added as booth rep to create these roundtables/boardrooms.)
                • Boardrooms
                  • In the Meeting Details section, Accepted and Pending icons will now appear on the profile images of all invited attendees to identify which attendees have accepted the boardroom invite and for which attendees the invite is still pending.
                • Live Sessions
                  • You will now see a live session banner at the top of the Sessions page whenever a live session is currently in progress. You can click on this banner to easily join the session.

                Events Builder

                • Speaker Order
                  • On the Admin > Speakers page, the speaker‘s Display Order (position on the Speakers page in the attendee site) now appears in the bottom right corner of speaker’s tile.

                Reporting & Analytics

                • Registration Report
                  • Custom reporting fields will now appear on the Registration report, which can be accessed in the Events Builder by navigating to Dashboard > Users > Downloads.

                March 17, 2021

                  New Features

                  Quizzes

                  Quizzes can now be created using the Events Builder. Quizzes can be assigned to sessions or Happy Hours and currently can be created using three different question types:

                  • Checkbox
                  • Radio group
                  • Dropdown

                  Using the new Quizzes feature, you can can change quiz settings, set timers, add logos to the quiz page, and much more.

                  Fixes and Optimizations

                  Events Builder

                  • Character Limit Notifications
                    • Now, when you create a user from the Add New User page, you will see the number of allowed characters for each field.
                  • Speaker Order
                    • Now, when speakers are re-ordered in the Events Builder, users will see the same order when they log into the Attendee site.
                  • Happy Hour Playlist and Media List
                    • You will now have a seamless experience when updating media files and content in Happy Hour Playlists.
                  • Notifications page
                    • You can now edit Created (Queued) notifications and view the status for Delivered notifications.
                  • General Settings page
                    • The time and date format has been updated
                  • Recommendations
                  • Custom Logo for Roundtables and Boardrooms

                  Sponsor Workspace

                  • Pain points resolved concerning:
                    • Sponsor Preview Functionality
                    • Booth Sections
                    • Data Duplication
                    • Unavailability of resources

                  March 1, 2021

                    Feature Updates

                    Events Builder

                    • Google Analytics and Adobe
                      • You can now track business analytics information using Google Analytics and Adobe business tools. Talk to your CSM if you are interested in using this feature.
                    • General Settings: User Cookie Consent
                      • A new tab, User Cookie Consent now appears in the Pages section. This form will allow you to seek user consent for cookies.

                    Reporting & Analytics

                    • Dashboard: Calendar View and Tool Tips
                      • A calendar view option has been added to the Dashboard section. You can select date ranges from the available combinations or set a custom date range. This calendar view is also available in the Sponsor Workspace.
                      • The timestamp below the calendar now reflects the event time zone.

                    Fixes and Optimizations

                    Events Editor

                    • Registration Form Creation: Loading Time
                      • Previously, creating a registration form was made difficult by long loading times. With this optimization, registration form creation will be quick and easy.
                    • Roundtables: Editing
                    • Sponsor Bulk Upload: Areas of Interest
                      • You can now add Areas of Interest (AOIs) in the sponsor bulk upload file.
                    • Booth Manager: Duplication
                      • Previously, content added in one sponsor booth was sometimes duplicated across all booths. This has been resolved.
                    • Gamification: Parameters for Challenges
                    • Broadcast Notifications: Server Sync
                      • Notifications are now synced with the notification server, which means that newly created notifications will appear to your users immediately after you create them.

                    Reporting

                    • Time Zone
                      • All reports in the Events Builder will now reflect the event’s time zone.